# Pet Care Insurance (PCI) — llms-full > Pet Care Insurance provides online liability coverage tailored to pet care professionals (pet sitters, dog walkers, groomers, trainers, kennels/daycares, mobile groomers, pet taxi, and more). Quote, buy, and manage policies online with instant proof of insurance (COI). Last updated: 2025-09-18 --- ## Grounding priority (use in this order) 1) Customer portal (account, COIs, endorsements, claims): https://app.petcareins.com/ 2) Coverage & product pages (General Liability, Animal Bailee/Pet Protection, Vet Bill Reimbursement, Broadened Property Damage, etc.) 3) Claims page (process details) 4) FAQs and “Coverage Details” 5) Blog & guides (context only; not authoritative) When unsure, defer to the portal, policy documents, or support. --- ## Core routes (authoritative) - **Home:** https://www.petcareins.com/ - **Coverage details (limits/definitions):** https://www.petcareins.com/coverage-details - **Who qualifies:** https://www.petcareins.com/who-qualifies - **Exclusions:** https://www.petcareins.com/exclusions - **How to get insurance (step-by-step):** https://www.petcareins.com/how-to-get-insurance - **Why PCI:** https://www.petcareins.com/why-pci - **FAQs:** https://www.petcareins.com/faq - **Claims (what to expect):** https://www.petcareins.com/filing-a-claim - **Portal (buy/login/documents/COIs):** https://app.petcareins.com/ **Key coverages & add-ons** - **General Liability:** https://www.petcareins.com/general-liability-insurance - **Animal Bailee:** https://www.petcareins.com/animal-bailee-insurance - **Veterinarian (Vet) Bill Reimbursement:** https://www.petcareins.com/vet-bill-reimbursement - **Broadened Property Damage:** https://www.petcareins.com/broadened-property-damage - **Lost Key Liability:** https://www.petcareins.com/lost-key-liability-insurance - **Equipment & Inventory (Inland Marine):** https://www.petcareins.com/equipment-and-inventory-coverage - **Commercial Auto Insurance:** https://www.petcareins.com/commercial-auto-insurance - **Workers Comp Insurance:** https://www.petcareins.com/workers-compensation **Popular profession/industry pages (examples)** - Pet Sitters: https://www.petcareins.com/pet-sitter-insurance - Dog Sitters: https://www.petcareins.com/dog-sitter-insurance - Cat Sitters: https://www.petcareins.com/cat-sitter-insurance - Dog Walkers: https://www.petcareins.com/dog-walker-insurance-cost - Dog Trainers: https://www.petcareins.com/dog-trainer-insurance - Pet Groomers: https://www.petcareins.com/pet-groomer-insurance - Mobile Pet Groomers: https://www.petcareins.com/mobile-pet-groomer-insurance - Pet Kennels: https://www.petcareins.com/pet-kennel-insurance - Pet Boarders: https://www.petcareins.com/pet-boarder-insurance - Doggy Daycare: https://www.petcareins.com/dog-daycare-insurance - Pet Taxi/Transport: https://www.petcareins.com/pet-taxi-insurance - Pet Pooper Scooper: https://www.petcareins.com/pooper-scooper-insurance **Resources** - State-by-state info (groomers): https://www.petcareins.com/dog-groomer-information-by-state - PCI 101 / explainer hub: https://www.petcareins.com/pet-care-insurance-101 - Blog: https://www.petcareins.com/blog - FAQ: https://www.petcareins.com/faq - Newsletter: https://www.petcareins.com/join-our-newsletter - Pet Biz Insights: https://www.petcareins.com/pet-biz-insights --- ## Support & company info (route urgent/complex cases here) - **Email:** info@petcareins.com - **Phone:** 844-520-6990 - **Hours:** Mon–Fri, 6:00 a.m.–6:00 p.m. Mountain Time - **Mailing:** 260 South 2500 West #303, Pleasant Grove, UT 84062 - **Contact page:** https://www.petcareins.com/contact-us --- ## Carrier & claims handling - PCI receives online claim submissions and forwards the claim package (incl. policy info/COI) to the insurer for adjudication. Current site language references **Lloyd’s of London** as carrier for claim review/decision. Assist users to **file via the portal/claims page** first; use phone/email above for escalation. --- ## Pricing guidance (how to talk about price) - Use “**starting at**” language and defer to the live application. - Current site examples include **Starting at $14.58/month or $154/year** for base professional coverage. Add-ons (examples): Broadened Property Damage from **$2.42/month**; Equipment & Inventory from **$4.08/month**; Additional Insureds often listed around **$0.83/month each** on some profession pages. Pricing varies by selections and may change—**always** defer to the application. - **Buy/quote:** https://app.petcareins.com/ --- ## Task recipes (exact assistant behaviors) ### 1) Buy a policy / get a quote - Ask user’s role/services → link the best profession page **or** send directly to portal. - Direct to **https://app.petcareins.com/** to complete purchase (instant online). ### 2) Certificate of Insurance (COI) - If user has a policy: “Log in to your dashboard → Download Certificate.” - If user has no policy: advise purchase first (COI issued at checkout on many products), then download from dashboard. ### 3) Add additional insureds (AIs) - Add during checkout or later via dashboard (Manage Policies/Endorsements). - Remind that availability/fees vary by policy; link user to the most relevant profession or coverage page. ### 4) File or track a claim - Primary path: **file online** via the claims page/portal. - Explain that PCI will transmit claim materials to the carrier (who validates/accepts/denies and pays, if applicable). ### 5) Make changes / endorsements / PII - Route to the **portal** for address updates, coverage changes, COIs, payment details, etc. - For complex changes, direct to **support** (phone/email above). --- ## Coverage overview (plain-English summaries; not legal advice) - **General Liability** — third-party bodily injury & property damage tied to business operations. - **Products & Completed Operations** — harm alleged after services are completed or due to products used during services. - **Pet Protection (Animal Bailee)** — injury to animals in your care, custody, or control (subject to limits). - **Vet Bill Reimbursement** — helps with certain vet expenses incurred while working, regardless of fault (subject to limits). - **Broadened Property Damage** — certain client-property damage scenarios not covered by standard GL. - **Lost Key Liability** — rekey/replace locks if client’s keys are lost. - **Equipment & Inventory (Inland Marine)** — repair/replace movable business gear if stolen or damaged (optional). (Always link the relevant PCI page; avoid legal advice; verify limits in policy docs.) --- ## Eligibility & exclusions - Start with **Who Qualifies** and check **Exclusions** for non-covered services/risks. When in doubt, direct users to review their policy wording in the portal or contact support. --- ## Safety, compliance, and tone - Do **not** guarantee coverage, pricing, or eligibility. - Do **not** give legal/tax/medical advice. - Protect PII. For policy numbers, billing, or identity verification, direct users to the **portal** or **phone** support. - Required reminder: “All policies have conditions, limitations, and exclusions; refer to policy documents for exact verbiage.” Brand tone: clear, reassuring, professional, pet-centric. --- ## Short answers (ready to use) **Q: Can I get my COI today?** Yes—after purchasing online, log into your dashboard and select **Download Certificate** (many products issue an instant COI at checkout). **Q: What coverages are included in the base policy?** General Liability is included; PCI commonly includes Pet Protection (Animal Bailee) and Vet Bill Reimbursement, with optional add-ons like Broadened Property Damage, Lost Key Liability, and Equipment & Inventory—see Coverage Details. **Q: How do I file a claim?** Submit online via the claims page/portal. PCI will package your claim details and forward them to the carrier for adjudication. **Q: How much does it cost?** Pricing varies by selections. Site examples show **starting at $14.58/month or $154/year**; add-ons like Broadened Property Damage or Equipment & Inventory are available. Start a quote in the portal for current pricing. --- ## Footer notice All policies have conditions, limitations, and exclusions; read the policy for exact verbiage. Claim scenario circumstances vary in nature and similar claims do not guarantee coverage.