For your convenience, we've provided our phone & email use section, not the full agreement, of our Warranties, Terms & Conditions agreement below.

PetCareIns sends two types of emails: transaction emails (policy confirmations, payment notifications, and password resets) and customer service emails (policy reminders, PetCareIns announcements, marketing, and feedback requests) to maintain your policy and the PetCareIns program.

PetCareIns does not participate in third-party marketing, selling email addresses, or spamming. If you feel you have you received an email in error, you may unsubscribe from customer service emails, change your email preferences online, or contact us to voice your concerns.

We may use customer information for the purpose of obtaining reviews about the services and programs that we provide. This may include, but is not limited to, giving customers’ names and e-mail addresses to third parties to facilitate and contact customers to obtain reviews. Customer information sent to third parties will be used solely for the purposes of gathering and managing feedback, or as required by law or by any court of competent jurisdiction. Reviews provided by customers may be published online and submitted to search engines. Customers may be contacted by a third party review service, but are under no obligation to provide a review.